We want you to love what you ordered! If something isn’t right, here is our policy:
1. Eligibility for Returns You may return an item if:
- You received a damaged or defective product.
- You received the wrong size or wrong product.
- The product is unused, unwashed, and has all original tags attached.
2. Timeframe You must notify us within 3 days of receiving your delivery. Returns requested after this period may not be accepted.
3. Exchange Process
- Size Exchange: If the dress doesn’t fit, we offer size exchanges (subject to stock availability). The customer is responsible for the delivery charge for the exchange unless the mistake was ours.
- Defects: If the item is defective, we will replace it free of charge.
4. Refunds
- We generally offer Exchanges or Store Credit.
- Monetary refunds are processed only in exceptional cases (e.g., item out of stock) and will be sent via bKash/Nagad or Bank Transfer within 7-10 working days.
How to Request a Return: Please contact us at [Insert Phone/WhatsApp] or email [Insert Email] with your Order ID and photos of the issue.